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We want your experience with us to be as easy as possible.

If you don’t see your question listed below, please don’t hesitate to contact us online or call us at 303-380-8082 — we’ll respond ASAP and include your question in our FAQ list.

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General Questions

Pure and Not-So-Pure Ingredients in Cosmetics

Specific Conditions and Needs


General Questions

How long will each of your products last with the recommended use?

Each product is designed to last about eight weeks of twice daily use. Because everybody’s skin is different, it may vary. If you have dry skin, for example, you will probably use more at first, until your skin comes into balance, and then you’ll require less. Since NovAurora products are non-toxic, there is no concern about overuse.

How soon will my order arrive?

Our goal is to process all orders received by noon MST the same day; later than that, they’re mailed the next day. Sometimes we manage to get later orders out the same day, too.

If they weigh 13 oz .or less, we send them First Class Mail. Others are sent Priority Mail. In each case, they generally arrive in two to three days after mailing. To Colorado or neighboring states, they often arrive the next day.

Our experience is that USPS is faster than UPS to most destinations. You also have the option of choosing faster service for an additional cost.

What is the shelf life of your products?

We generally say two years. Since we’ve started using phenoxyethanol as our preservative, we’ve never had anything spoil. However, the highly bioactive ingredients in our lotions and creams will begin to lose bioactivity six months after opening.

If you leave the caps off and expose the products to air, they may oxidize more quickly, which would, for example, cause some yellowing in the Face Cream or thickening in the Repairing & Toning Lotion.

The MSM in the Weekend Warrior Balm or the jojoba scrubby beads in the Cleanser may clog up the cap: Just clean that out with a toothpick, and it’ll be fine.

If you have questions about your product’s freshness, be sure to email or call us.

Do you really give a 100% satisfaction, money-back guarantee?

Absolutely. No questions asked. Take a look at NovAurora's Guarantee for details and a lack of fine print.

The same guarantee applies if you’ve purchased from one of our retail stores: Just return it to the store where you bought it. If anybody gives you a hard time, contact us and we’ll take care of you.

What is your suggested beauty regimen with the NovAurora Organic face care products?

Our clients tell us they get the best results from using all three face care products morning and night. First thing in the morning and just before bed, they wash their faces with the Soap-Free Cleanser, then apply Repairing & Toning Lotion and Rejuvenating Face Cream. For more details, see directions for the Face Care Set.

Pure and Not-So-Pure Ingredients in Cosmetics

What percent of Novaurora's ingredients are certified organic?
  • Hand & Body Lotion: 90%
  • Jojoba Oil: 100%
  • Rejuvenating Face Cream: 83%
  • Repairing and Toning Lotion: 88%
  • Soap-Free Cleanser: 62%
  • Weekend Warrior Balm with MSM: 79%
How does the Environmental Working Group’s (EWG) Skin Deep rank NovAurora products on their Cosmetics Database?

On a scale with zero as no toxicity and 10 as highest, EWG ranks NovAurora products:

  • NovAurora Organic Jojoba Oil: 0
  • NovAurora Hand & Body Lotion: 1
  • NovAurora Repairing & Toning Lotion: 1
  • NovAurora Soap-Free Cleanser: 2
  • NovAurora Weekend Warrior Balm with MSM: 2
  • NovAurora Rejuvenating Face Cream: 3

There are four ingredients in the Rejuvenating Face Cream that have affected the ranking: retinyl palmitate (5), tocopherol acetate (4), Phenoxyethanol (4), and citric acid (3).

  • Retinyl palmitate and tocopherol acetate, vitamins A and E, respectively, are antioxidants included to control free radical damage and promote anti-aging. In both cases, there is limited evidence of skin toxicity at NovAurora’s low doses.
  • Phenoxyethanol, our preservative, is considered safe at standard doses; it is currently the most widely used preservative in natural/organic personal care preparations and has been accepted by Whole Foods for their Premium Brand designation.
  • We use citric acid only as a pH balancer at the end of each batch’s production. Most batches do not actually need balancing and therefore contain no citric acid at all; others may contain a very small amount. We list citric acid on the ingredient label so that we don’t have to print a new label for each individual batch. Our citric acid is derived from corn. If you have a corn allergy, please call us. We’re happy to tell you whether the batch you are buying actually contains citric acid.

Read more at the Environmental Working Group's Cosmetics Database.

Why should I be concerned with cosmetics ingredients that have been approved by the FDA?

The FDA will recall an ingredient or a product only when it’s been proven harmful. There are many potentially harmful ingredients that have yet to be proven harmful. For example, endocrine disrupting compounds (EDCs) that are thought to have long term negative effects seem just now to be showing up in the general population. In the European Union, the policy is to allow only those ingredients that have been proven safe. We at NovAurora have chosen to use tried and true ingredients that have been proven safe. Learn more about EDCs.

I've heard there are no good cosmetics preservatives. Why do you use them?

When our fresh botanical ingredients are unpreserved, pretty soon they start to stink. We use Phenoxyethanol to preserve our products because at this time it is the most widely accepted cosmetics preservative with the best record of customer sensitivity reactions. We use the smallest amount necessary.

Are personal care products’ ingredients a source of pollution?

Yes, both air and water pollution. Air pollutants come from the propellants in sprays and aerosols, from fluorocarbons, ethanol, butane, acetone, phenols and xylene, among others. Airborne chemicals have been linked to health problems ranging from headaches, anxiety, fatigue, depression, allergies and asthma, and chest pain to COPD, cardiovascular disease and cancer.

Water pollution coming from personal care products can be just as toxic and have long term negative health effects on humans and wildlife. Prescription and over-the-counter drugs, nutriceuticals, fragrances, sunscreen agents, anti-aging preparations, and others ingredients get into the water when we wash them off our skin or pee the drugs into the sewer systems. Many of them are endocrine-disrupting compounds (EDCs). U.S. Wastewater treatment guidelines do not currently require removal of these compounds from effluent before releasing it downstream. The negative effects on aquatic wildlife have been known since the 1970s, but are only recently becoming widely recognized. Read more about EDCs and their effect on the reproductive systems of people and wildlife.

What are some of the cosmetics ingredients that may have negative effects?

Among these potentially harmful ingredients are sodium laurel sulfate and sodium laureth sulfate (SLS and SLS), propylene glycol and mineral oil, PEG (polyethylene glycol), carbomer and carbopol, preservatives with parabens, and triethanolamine (TEA), to name a few. Also to be avoided are phthalates, which have been shown to cause significantly lower sperm counts in laboratory animals. Phthalates do not appear on ingredients lists, but they are an ingredient in almost all perfumes and nail polish. Often labels will merely say "fragrance." You can rightly assume that these are synthetics that have been preserved with phthalates. Read more about toxins to avoid.

How do toxins applied to the skin affect a person's overall health?

The skin is the body's largest organ. The lungs breathe, and so does the skin. Toxins in cosmetics or lotions applied to the skin are carried into the body and may negatively affect a person's health, especially over the long term or in combination with indoor and outdoor pollutants. Research has shown that 60% of what we put on our skin makes its way into the bloodstream. Read more about toxins to avoid.

Specific Conditions and Needs

What is MSM and how does the Weekend Warrior Balm work to relieve joint and muscle pain?

MSM is a sulfur compound that works a lot the way sitting in sulfur hot springs works on sore muscles and joints. It's completely safe, whether taken internally or applied topically, even in very high doses. We have added it along with beta-glucan and Ayterion Agua™ to aloe vera gel to create non-greasy pain relief that works wonders on sore muscles, bruises, joints, strains and neck- and backache. It also gives temporary relief to osteoarthritis and tendinitis sufferers. The Balm is a liquid and soaks right into the affected area. The container is softer than our other containers to make it easy for arthritic hands to squeeze out.

My teen has acne and finds typical acne preparations too harsh. How can I help her?

Standard acne products contain high doses of salicylic acid, which is harsh and can actually burn the skin’s top layer. At NovAurora we address acne the same way we do all other skin challenges: by working at the cellular level to regenerate healthy skin. Take a look at NovAurora Naturals products for teens to see our recommended regimen for teens. It’s easy to use. Both girls and boys like its simplicity. It immediately makes the skin feel healthy, soft, and smooth. In a few days, the redness caused by the old acne treatment will recede, blemishes will start to disappear, and healthy skin will be restored. We also recommend eight glasses of fresh spring water daily to flush out toxins and the addition of an essential fatty acid supplement (flax seed or fish oil).

I’ve recently moved to dry Colorado from humid New York. Please guide me on how to treat my chronic dry skin in this climate.

Here’s what we recommend when people tell us they have chronic dry skin: Double your intake of Essential Fatty Acids (E.F.A.) - fish oils or flaxseed -, up to 6000 mg/day, and you’ll adjust more easily to this dry climate (it does take a while). AND you’ll improve your good cholesterol numbers and ratios. Once your cracked cuticles and scaly legs are healthy again, cut back on the E.F.A. until you feel dry again. Find your own balance this way.

Simultaneously moisturize your whole body with our organic Jojoba Oil. It's best used right after bathing or showering, or add it to your bath water (Jojoba Oil also has multiple other wonderful benefits). NovAurora Hand & Body Lotion is especially good for areas of the skin that are exposed to the elements or frequent hand-washing.

Do NovAurora products offer help for eczema or psoriasis?

Pure, organic jojoba oil has been successful with both conditions. Parents with young children afflicted with eczema have told us the eczema stays away as long as they continue to use the jojoba.

What do you recommend for rosacea?

Customers tell us NovAurora Repairing & Toning Lotion works well to alleviate this condition. Others say it’s the Rejuvenating Face Cream that reduces their rosacea. Maybe it’s the combination of the two. Please let us know which one works better for your rosacea.

Should I use sunblock, sunscreen, or cosmetics that contain them?

Obviously you know that getting sunburned is extremely harmful to your health. That said, you have several choices:

  • Stay out of the sun except for short periods. Twenty minutes of sunshine daily is important for Vitamin D and your overall health.
  • Cover up with a good hat and protective clothing while you’re outside.
  • Apply a sunscreen or sunblock to exposed skin.

Chemical sunscreens with oxybenzone and similar ingredients are not good for us. Some studies believe they are related to the 200% increase in melanoma since 1935. Read more about chemical sunscreens.

The mineral sunblocks, titanium dioxide and zinc oxide, are occlusive, not allowing the skin to breathe. Their nano-particle forms, although less occlusive, create some safety concerns for our bodies and the environment. Read more about toxins to avoid.

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